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SHIPPING & RETURNS

 Shipping

What Shipping Company do you Use?

HikWay offers three major shipping methods: DHL, EMS and Registered Airmail. The delivery time for different shipping method is different. Sometimes due to the different policies in some areas, we may change to use other couriers like Fedex and UPS, so as to ensure a safe delivery.

When Will I Receive my Parcel?

The shipping time is depending on the shipping method you choose.

Registered Airmail Country / Area Estimated Time
United States, Canada 10-35 business days
Australia, New Zealand, Singapore 10-35  business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 10-35 business days
Brazil 15-45 business days
Russia 15-45 business days
Other countries 10-45 business days

 

EMS Shipping 5-9 Business Days worldwide
DHL Shipping 3-7 business days worldwide.

NOTE: Please note that the shipping time may be affected by many reasons, like bad weather, customs clearance and big strike in destined country. We can not 100% guarantee the orders will deliver to your end within the estimated date.

Why do I fail to Choose Registered Airmail?

Due to the low shipping rate, some customers prefer to choose registered airmail for the shipping. But sometimes it may fail to choose it because the parcel size may have exceeded the limit of 60cm.

Why I was Asked to Pay DHL Remote Area Handling Fee?

For most of the cases, you do not need pay any surcharge for DHL shipping. But If your location is belong to the "Remote Area" that defined by DHL, you will be asked to pay a specail handling fee for remote area delivery. For the details, please check DHL Surcharges for Exceptional Activities. To see whether your location is belong to "Remote Area", please check DHL Remote Locations.  

Returns

Can I Return the Goods to HikWay?

If you are unhappy with your purchase for any reason,you can return them back to us.

All the products that purchased from HikWay come with 30 days warranty. The return must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept manually damaged parts or items that have been modified.

Should your product be faulty, please photograph the parcel and its contents (For some products, a short video is required). The photos must show products, parcel and packing materials clearly. You may return it back to us for a full refund or replacement. 

Please note that the 30 days warranty is for problems resulting from manufacturing defects. Damaged caused by improper installation, use or damage will not be covered.
 
Can I Get a Full Refund?
The refund may not include shipping costs. For those orders with free shipping, the actual shipping cost will be deducted from the refund. 
 
My Product is Broken, Can I Return for Repairing?
 
If the products are damaged resulting from improper installation / use or after long-time use, and you would like to return back for repairing. The shipping cost of sending back should be pre-paid by your end. 

After repairing, we will send the products to you via Registered Airmail. If you would like to choose other shipping methods, you will need to pay the extra shipping cost by yourself. 
 
Where Should I Return To?
 
For returning an item, please ship to: 
Address:Room 203, Building No.13, Asia industrial Park, Gangtou, Bantian, Longgang District, Shenzhen,China. 
Zip code: 518129
Phone Number:+8613410292867(not a hot line, just for local postman) 
Contact: Steven Long
(Please declare low value,e.g 5 USD, DON'T declare as sport cam or something looks expensive.)
 
Please also include a note about your personal Info and the problems. 
1.Your order number with MDVRonline.com(very important) 
2.Your Detailed shipping address 
3.why you have to return it?
4.what do you need us to do?
5.which part is broken?
6.Any problem you can find so far with the returned item.

Note:Returned Package without a detailed information like order number,problem explanation and shipping back address will not be accepted.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.
Please contact our customer service at: mdvronline@gmail.com before returning back for the detailed address information. Once we receive the returning goods, we will send the replacements or the refund to you.

 HIKWAY, Mobile digital video recorder(mdvr, mobile dvr, vehicle mobile dvr, car mobile dvr), Body worn camera, Vehicle cameras, vehicle cctv kit, backup cameras,4G video surveillance and wireless transmission provider.